Roqqett Blog

Here’s the key information

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1) The Direct Debit Guarantee is offered by all banks that take direct debit instructions.

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2) You, the customer, must be notified in the event of any changes and before any payment is due.

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• A reference for the Direct Debit (the name or information of the service provider)
• The amount collected
• The date of collection
• The frequency of payments (or payment schedule if not at regular intervals)
• Advance notice period
• Service provider contact details

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3) Customers are eligible for refunds if any wrong payments are taken by the company.

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You must notify your bank for them to proceed with the refund procedure. If you want to know more, see the direct debits FAQs here.‍

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4) You can cancel direct debits can be by contacting the bank and notifying the company.

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If you want to know more, see how to cancel direct debits here.

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Download the Roqqett app to view all your direct debits and another insights into your finances!

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If you’re looking for more help with direct debits, see the following blog posts:

• What are direct debits
• How to set up a direct debit
• Direct debit common issues and FAQs

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